Privacy Policy

Effective Date: October 2025
Brand: Madiha Gohar (formerly Grape Drape)
Website: www.madihagohar.com

At Madiha Gohar, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide a better shopping experience:

A. Personal Information

When you make a purchase or create an account, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping & Billing Address

  • Payment Details (processed securely through third-party providers like Shopify Payments or PayPal — we do not store card details)

B. Non-Personal Information

When you browse our website, we automatically collect:

  • Device type and browser information

  • IP address and location (approximate)

  • Pages visited, time spent, and actions on site

  • Referring websites or social links

This helps us analyze performance, improve usability, and enhance your experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order updates, offers, and brand news

  • Improve our website, customer service, and user experience

  • Personalize marketing and ad experiences (via cookies and pixels)

  • Comply with legal and financial obligations

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Store preferences and improve site functionality

  • Measure traffic and analyze visitor behavior

  • Deliver relevant ads through Google, Meta (Facebook/Instagram), and TikTok

You can manage or disable cookies anytime in your browser settings.
For more details, visit All About Cookies.

4. Sharing Your Information

We do not sell or rent your personal information.
However, we may share limited data with:

  • Shopify (for secure transactions and store management)

  • Shipping partners (to deliver your orders)

  • Analytics and advertising partners like Google Analytics, Facebook Pixel, and TikTok Ads, for marketing and performance insights

All partners are bound by confidentiality and data protection agreements.

5. Google Advertising and Analytics

We use Google Analytics and Google Ads to understand user behavior and show relevant ads.
Google may use cookies or identifiers to collect information about your visits to our site and others.
You can opt out of Google’s personalized ads by visiting:
👉 https://adssettings.google.com

6. Data Retention

We retain your information only as long as necessary to:

  • Fulfill your orders and provide customer support

  • Meet accounting, legal, and tax obligations

  • Improve and maintain our services

Once no longer needed, your data is securely deleted.

7. Your Rights

Depending on your location, you have the right to:

  • Access or request a copy of your data

  • Correct inaccurate information

  • Request deletion of your personal data

  • Withdraw consent for marketing communications

To exercise these rights, email us at grapedrapeofficial@gmail.com with the subject “Privacy Request.”

8. Data Security

We use SSL encryption, Shopify’s secure hosting, and PCI DSS–compliant payment gateways to ensure your personal data remains safe and confidential.

However, no online platform can guarantee 100% security — by using our website, you acknowledge this inherent risk.

9. Links to Other Websites

Our site may contain links to other websites or social platforms. We are not responsible for the privacy practices or content of those third-party sites.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law or our practices. Updates will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Madiha Gohar (formerly Grape Drape)
📧 Email: grapedrapeofficial@gmail.com
📞 Phone: (+92) 309 2438813
🌐 Website: www.madihagohar.com