Cancellation Policy

Brand: Madiha Gohar (formerly Grape Drape)
Website: www.madihagohar.com

At Madiha Gohar, we strive to ensure a smooth and timely shopping experience for every customer. While we begin processing orders immediately to meet delivery timelines, we understand that you may sometimes need to make changes.

1. Cancellation Window

We allow order cancellations within 12 hours of placement.
Once your order has been processed or shipped, cancellation will no longer be possible, and our Return & Exchange Policy will apply instead.

2. How to Cancel an Order

To request a cancellation:

  • Email us at grapedrapeofficial@gmail.com with your order number and reason for cancellation.

  • Our support team will review your request and confirm if it can be processed within the allowed time frame.

3. Brand-Initiated Cancellations

Madiha Gohar reserves the right to cancel any order under the following circumstances:

  • Stock unavailability or production delay

  • Pricing or listing error

  • Suspicious or fraudulent transaction activity

In such cases, customers will be notified immediately via email or WhatsApp, and a full refund will be issued using the original payment method.

4. Refund Timeline

For approved cancellations, refunds are processed within 7–10 working days. Refund duration may vary depending on the customer’s bank or payment gateway policies.

5. Contact Us

For any order-related queries or cancellation requests:
📧 grapedrapeofficial@gmail.com
📞 (+92) 309 2438813
🌐 www.madihagohar.com